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Terms & Conditions That Work for You

Our Terms & Conditions set out how your account works, what you can expect from deposits and withdrawals, and how we handle your data and disputes.

Account ownership and useDeposit and withdrawal termsDispute resolution process
gasing777 link Terms & Conditions That Work for You
REACH US ANYTIME

How to Contact Us About Terms

We're here to answer questions about your account rules, deposit terms, withdrawals, or anything else in our Terms & Conditions.

Live Chat Open the live chat bubble in the bottom right of your account lobby.
Email Support Send a message to our support inbox. Include your account details and specific question…
In-Account Help Go to your account menu, tap Help or FAQ, and search for terms questions.
YOUR DATA, PROTECTED

How We Keep Your Account Safe

Our Terms & Conditions include strict rules on how we handle your personal data, payment information, and account activity.

Data Encryption

All personal and payment data—including DANA, OVO, GoPay and QRIS details—are encrypted end-to-end.

Account Verification

When you withdraw, we verify your identity and payment method match your account on file.

Retention Policy

We keep account records, transaction logs and dispute files for seven years where local law permits, then securely delete them.

Dispute Records

If you raise a concern about a deposit, withdrawal or gameplay dispute, we log your claim and our response.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and detect suspicious account activity.

Request Changes

Email our data team to update your personal details, request data deletion where local law permits, or opt out of…

Your Questions About Our Terms

Real players ask real questions about account rules, deposits, withdrawals and what happens if something goes wrong. Here are the answers we give most often.

If you breach our terms—for example, opening multiple accounts, using false details, or playing from a restricted region—we can suspend or close your account. Any funds in your wallet are held while we investigate. If you think a suspension was a mistake, contact our support team with your account details and we'll review it within five business days.

Yes. Go to Account Settings, tap Close Account, and confirm. Any remaining balance is transferred to your deposit method—DANA, OVO, GoPay, QRIS or bank transfer—within three to five business days. Once closed, you cannot reopen that account; you'd need to create a new one.

Contact our support team immediately with your transaction ID and details. We investigate within 48 hours and either reverse the transaction or explain why it's final. For DANA, OVO, GoPay and QRIS disputes, we also coordinate with the payment provider. Refunds are returned to your original payment method.

Our Terms & Conditions don't set a single withdrawal cap, but large withdrawals—over five million Rupiah—may trigger additional verification. We may ask for proof of identity or payment method ownership. Once verified, we process the withdrawal within one business day where local law permits.

You own your account. The money is yours. We hold it in trust on your behalf. You cannot sell, transfer, or gift your account to another person. Only you can log in and withdraw. If you pass away, your account will be frozen pending legal proof; your family can then contact us to retrieve funds where local law allows.

We keep your account records, transaction history and identity verification for seven years where local law permits, even after you close. This protects both of us if a dispute comes up later. After seven years, we securely delete your personal data. You can request a copy of your data anytime by emailing our support team.

Access depends on local law and where you're playing from. If you're travelling and log in from another country, your account may be temporarily restricted. We verify your location before you can make a new deposit or withdrawal. If you're abroad long-term, contact us to update your account status; we'll advise what applies to your situation.